WINDOWS:
- Click Start > Run > type cmd and press Enter
- type "tracert -d yourdomain.com" without the quotes (wait until it finish within 30 hops)
- If it doesn't finish by 30hops, press ctrl + c to force stop
- Right click your mouse on the window and choose select
- highlight all traceroute areas and press enter when ready
- Open notepad and paste the content
- Save file and attach in your ticket
Apple Machintosh
- Click on spotlight icon at the top right corner (magnifying glass)
- type terminal and hit enter
- on the terminal screen type "traceroute yourdomain.com" without the quotes and press enter.
- If it doesn't finish by 30hops, press ctrl + c to force stop
- Highlight the traceroute area and hit cmd +c to copy
- Open texteditor, paste the content and save in a file
- Attach the file when creating ticket