How to do traceroute?

WINDOWS:

  1. Click Start > Run > type cmd and press Enter
  2. type "tracert -d yourdomain.com" without the quotes (wait until it finish within 30 hops)
  3. If it doesn't finish by 30hops, press ctrl + c to force stop
  4. Right click your mouse on the window and choose select
  5. highlight all traceroute areas and press enter when ready
  6. Open notepad and paste the content
  7. Save file and attach in your ticket

Apple Machintosh

  1. Click on spotlight icon at the top right corner (magnifying glass)
  2. type terminal and hit enter
  3. on the terminal screen type "traceroute yourdomain.com" without the quotes and press enter.
  4. If it doesn't finish by 30hops, press ctrl + c to force stop
  5. Highlight the traceroute area and hit cmd +c to copy
  6. Open texteditor, paste the content and save in a file
  7. Attach the file when creating ticket

 

 

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