If you having a problem to connect to your email using your mail client, Please follow the steps below:
Telnet yourdomain.com to port 25 / 587
- How to run telnet?
Click Start > Run > type cmd and press Enter
At the command prompt type:
telnet yourdomain.com 25 OR
telnet yourdomain.com 587
You should see something like this:-
220-server.domain.com ESMTP Exim 4.68 #1 Fri, 21 Mar 2008 04:16:49 +0000
220-We do not authorize the use of this system to transport unsolicited,
220 and/or bulk e-mail.
If you're able to see it, means you have no problem connecting to the mail server. If you can't please send create a ticket traceroute result.
- Ensure you type your domain correctly e.g (yourdomain.com)
- POP3 and SMTP domain must be the same (mail.yourdomain.com)
- Username MUST BE email@example.com
- Some of you might not be able to connect to outgoing smtp port 25 due to ISP blocked port 25 and you need to change outgoing server port to 587.