550 Access denied Invalid HELO name

If you're getting this error when sending out email. Please double check your email setting to use the following

For outlook

  1. Click Tools then E-mail Accounts...
  2. Select "View or change existing e-mail accounts" and click Next
  3. Select the email account and click Change
  4. Click on "More settings"
  5. Select "Outgoing Server" tab
  6. Tick "My outgoing server (SMTP) requires authentication"
  7. Select "Use same settings as my incoming email server"
  8. Click Ok
  9. Press Next
  10. Lastly, press Finish


Once these steps are done, try to send the email again. Contact us if the problem still persist.

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