99.9% uptime guaranteed :: UltraUnix.NET

Uptime Guarantee

UltraUnix understands the importance of your web presence and downtime is not an option. In contrast to common practices of hosting provider who wants to increase per server economy of scale that try to cramp as many users as possible to a server, we have decided to keep server low in load and density in order to achieve 99.9% uptime guarantee, and we are dead serious with that!

Q:	What is 99.9% uptime guarantee ?
A:	UltraUnix guarantees all our services are at least 99.9% available, in number sense, it means not more than 43 minutes 11 seconds of downtime in 30days.

Under what circumstances an outage is not included in the site availability ?

Our uptime guarantee does not include downtime that is out of UltraUnix's control :-

* Network issue
* Outage due to natural disaster
* Power outage

What if it fails to achieve 99.9% uptime guarantee ?

Your account will be credited base on following credit structure.

* Less then 45minutes
* 45 minutes to 3 hours 30 minutes

* 3 hours 30 minutes to 7 hours 15 minutes

* 7 hours 15 minutes to 14 hours 30 minutes

* 14 hours 30 minutes to 1.5 days

* Greater then 1.5 days

No Credit
10% Credit

15% Credit

20% Credit

25% Credit

100% Credit

Q:	How do I request for service credit ?
A:	You may file a request for service credit via our support portal with attention to sales/billing department.

Maximum Soft and Hard Limit Accounts Guarantee

Pertaining to our 99.9% Uptime Guarantee, we have decided to go further by making a commitment in guaranteeing the maximum soft and hard limit of accounts on all our servers.

	Shared Hosting Server	Reseller Hosting Server
Soft Limit	80 accounts	40 accounts
Hard Limit	120 accounts	60 accounts

What if all of your accounts on a particular server are huge packages?
It actually defeats the purpose!

The calculation is simple:-

UH-I	/	UR-I	=	1.0 Account
UH-II	/	UR-II	=	1.2 Account
UH-III	/	UR-III	=	1.5 Account

Q:	I notice that Reseller has twice less density compared to Shared Hosting Servers. This is unfair!
A:	Reseller client hosts many more small websites that throughout our experience, a reseller would use twice the resources of a shared hosting client, which was the reason behind the adopted numbers.

Quality Servers and Datacenter Guarantee

UltraUnix selects datacenters carefully; we only work with the top datacenters in order to deliver our promises. We know there are a lot of external factors that would affect our deliverables and by choosing top datacenters would minimize our external worries to a minimum. On top of that, we acknowledge the importance of quality servers as they are the raw material for hosting industry, therefore we would not compromise for sub-standard servers and datacenter.

Q:	What are your servers' specifications ?
A:	80% of our servers are on Dual Opteron or Xeon system with 4GB of RAM in order to ensure servers have sufficient resources in processing all your web requests even during peak hours.

Q:	Where are your servers located in ?
A:	We house all our servers in Equinix Datacenter in Ashburn, VA. Our datacenter manages multiple Gigabit capacity Tier-1 networks.

45 Days Money Back Guarantee

After so many guarantees and commitment that we have promised, if you think we are not on par to your expectation, irony to the common industry standard 30 days money back guarantee, UltraUnix goes further by offering 45 days! We are capable of doing so because we believe that we will be your last stop for hosting solution, and being the best provider ever!

Q:	Is there absolutely no hidden cost ?
A:	Yes, any standard service fee is eligible for full refund except for custom solution, UltraDedicated and external services purchased via UltraUnix

Q:	Under what circumstances that I would not be eligible for refund ?
A:	Any activity that violates our TOS would not be entitled for refund and no exception

Q:	How do I request for refund ?
A:	You may file a request for refund via our support portal with attention to sales/billing department.

Price Freeze Guarantee

After 45 days of smooth sailing with UltraUnix and you are confident that UltraUnix is THE hosting provider for you; rest assured, the hosting cost is the least of your worries. We have got your back, simply by offering Price Freeze Guarantee. Under no circumstances would we alter your pricing (unless it is cheaper for you!), no more worries.

Q:	You mention unless it is cheaper, what does that mean ?
A:	With the Price Freeze Guarantee, you will enjoy all the benefits that we offer at the same rate unless we slashed our standard pricing scheme whereby you may contact us for adjustment if applicable.

Q:	What if UltraUnix tends to change the price ?
A:	We would not change your hosting fee without your consent. If we ever do, we will credit you with 1 month service fee!

Personalized Fanatical Customer Care Service Guarantee

We take everything to micro level by pampering you personally! You are no longer just-another-client; we want to know you by name, and help you in reaching your goals.

Q:	By doing it in the micro level, does that means slower support ?
A:	No, absolutely not. That is definitely not an option, UltraUnix strive in providing superior service. Our average ticket response time is under 35 minutes

Q:	What if I failed to receive a response within 24 hours ?
A:	That's something that cannot possibly happen with us; However, if you have submitted a ticket via our support portal with a support ID, yet receive no response from us, we shall credit you with 10% of your hosting fee but cannot exceed 100% of the hosting fee for that give month.

Q:	What if I was not treated courteously ?
A:	That is absolutely unacceptable! Contact our management team through our support portal (email here!), with relevant proof. We will credit you with 1 month full service credit if found regretful. Please take note that this does not mean you can harass our consultants as we need to protect our consultants as well!!