Term of Service
Use of UltraUnix’s Service constitutes acceptance and agreement to UltraUnix’s AUP (Acceptable Use Policy), UltraUnix’s TOS (Terms of Service), UltraUnix’s SLA (Service Level Agreement), UltraUnix’s Privacy Statement and any other other policies and agreements at any time and in any manner. From herewith in this TOS, AUP, SLA, and Privacy Statement the usage of “us”, “we”, “our”, “ours” shall constitute reference to UltraUnix, the usage of “you”, “your”, “they”, “them” shall refer to client / customer of UltraUnix.
Acceptance of Contractual Agreement
- Client agrees that by placing an order either by means of electronic ordering (web order form) or submitting a written contract, and receipt of such order by UltraUnix, that you are agreeing to our TOS, AUP, and SLA. No Modifications of said contract by customer is allowed.
- UltraUnix will provide, and Customer will purchase and pay for, the Services, and service fees specified in the Order for the applicable Service Description. Customer acknowledges that the service, and service fees have been communicated to the customer, and that they are aware of all applicable charges as per contract, AUP, SLA, and TOS. Customer also understands that any promotional offers unless specified in contractual terms will not be applicable to their individual service.
- In connection with any Hosting Services, if Customer’s actual bandwidth usage in any month exceeds allotted amount, specified in Customer’s contract, Customer will pay UltraUnix any additional fees as specified in the Service Description.
Establishment of this service is contingent upon receipt of payment from Customer to UltraUnix. Subsequent payments are due on the anniversary date of the month for that month’s service, unless customer requests all monthly payments to be consolidated to one specific billing date. Any additional services relative to a primary hosting account, will be prorated to the primary hosting account’s monthly recurring billing date, along the following guidelines of prorating methodology: (total monthly fees/ 30) * number of days to monthly recurring billing cycle. Any setup fees will be charged full setup fee pricing, and are applied at time of initial request of such services.
Payments and Fees
Payment is due on the defined monthly recurring billing date of each month. Credit cards that are declined for any reason are subject to a $30.00 declination fee. Service will be interrupted on accounts that reach 10 days past due. Service interrupted for nonpayment is subject to a 20% out of outstanding amount reconnect charge. Accounts not paid by due date are subject to a $10 late fee. Accounts that are not collectable by UltraUnix will be turned over to an outside agency for collection. If your account is turned over for collection, you agree to pay the company a “Processing and Collection” Fee of not less than Sixty ($60.00) not more than One Hundred, Fifty ($150.00)
UltraUnix may temporarily deny service or terminate this Agreement upon failure of Customer to pay charges when due. Such termination or denial will not relieve Customer of responsibility for the payment of all accrued service fees, or any collection fees.
All requests for canceling any service / services must be made in writing with at least 60 days notice but not more than 90 days prior written notice and faxed to +603 8024 9182. Confirmation Receipt of cancellation will be sent within 24 hours of our normal cancellation department hours of 9AM to 5PM (GMT +8) Monday – Friday
Refunds and Disputes
All payments to UltraUnix are nonrefundable. This includes any setup fees and monthly fees regardless of usage. All billing disputes must be reported within 30 days of the time the dispute occurred. Disputed charges to your credit card issuer, also known as chargeback, in UltraUnix’s discretion which is valid, under the terms and conditions of our SLA, AUP, and TOS, will result in service interruption, and reconnection fees to restore the desired service.