Archive for the ‘Announcement’ Category

New web hosting packages

Posted on Tuesday, March 2nd, 2010 in Announcement | No Comments

UltraUnix Web Hosting Provider launched two new web hosting packages and updated its web hosting for business prices in-line with current market demand. By providing three tiers of packages, customer can now choose their package base on their requirements. From the start, UltraUnix has been providing premium web hosting services as our niche. To date, UltraUnix is proud to have loyal customers who sign-up with us since 2002. It’s been great a pleasure to be serving you.

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New billing system

Posted on Friday, August 7th, 2009 in Announcement | No Comments

For the past two months, we have been testing out our new billing system which will be replacing two of the existing ones into a single billing system. The current billing system is out of date and open to vulnerabilities since there will be no updates and has been classified as end of life.

Soon enough, you’ll be receiving your login details through email. We request that you login and double check your account and package assigned. If you found anything that is in doubt, do let us know by submitting ticket via our helpdesk or send an email to billing@ultraunix.net. Although we have checked them thoroughly, we hope you will be able to confirm it.

When the billing system is fully operational, we will be able to keep track of our customer orders more efficiently and less hassle then we used to. We apologize for this inconvenience caused. We hope this upgrade will improve our efficiency and enhance your hosting experience as well.

Hard Disk Failure

Posted on Friday, June 19th, 2009 in Announcement | No Comments

Today, our primary hard disk on the server that hosted our website and our clients has failed on us. For the past couple of hours, we have been battling ourselves to save all data from the old hard disk. Luck is on our side, we have our users files (public_html) and database intact. Now that we have settled the important part, we are currently configuring the server’s services such as apache, mysql, and etc. As soon as we are done with this part, account restoration will follow.

Once your account has been restored, please do check them through and let us know if there’s anything broken and needed our attention. You may contact us through our helpdesk. We hope you’ll be able to understand this situation as hard disk failure has never been easy to detect before hand. However, we are doing all of our best and capabilities to speed up the restoring process.

If you have any other inquiries or would like to know the progress, do create a CustCare ticket on our helpdesk.

Spam issue

Posted on Thursday, May 21st, 2009 in Announcement | No Comments

Recently, one of our server was being used to send out spam. The hacker got into the server through one of our client’s FTP account and uploaded the program to send out spam. After further investigation, we have identified the hacker’s IP address and the files that were uploaded. We strongly believe that the hacker interest was only to send unsolicited emails. Thus, leaving the server untouched. However, we do suggest that you to regularly change your account password, email password and update your applications (Eg: phpbb, wordpress, etc) to prevent this unwanted event.

Currently, we are tracing back all the emails that has been sent and remove them from our email queue in order to clean the IP’s reputation. However, you may still continue sending email as per normal as we have change the default IP address being use to send out your email temporarily. If you’re still having problem sending email out with error such as bad reputation IP, blacklisted IP and etc. Feel free to email custcare@ultraunix.net to have it sorted out.

New theme: redefined

Posted on Sunday, February 1st, 2009 in Announcement | No Comments

Redefined is our new vision towards the industry to serve our customer with utmost quality, assurance and reliability. Through transparent management and content rich website we expect that our message could be delivered to our customer directly.

The revamped website apart from its design it is equipped with real-time performance status page where the server uptime is being displayed as to show you how serious we are in achieving 99.9% uptime every month.

With the new vision and hundreds of loyal customers, we’re confident to guarantee you more then any average hosting companies. We believe that quality service supersede low price and cramp server. Hence we guarantee you that our server will only have an ample amount of users at any point of time.

Although the website is published, we’re still developing it to include new features and content. If you have any feedback, comments, suggestion or would like to contribute your testimonial, do send it through our helpdesk.

UltraUnix would like our customer to know that we appreciate your business and loyalty.