UltraUnix understands the importance of your web presence and downtime is not an option. In contrast to common practices of hosting provider who wants to increase per server economy of scale that try to cramp as many users as possible to a server, we have decided to keep server low in load and density in order to achieve 99.9% uptime guarantee, and we are dead serious with that!
Q: What is 99.9% uptime guarantee ?
A: UltraUnix guarantees all our services are at least 99.9% available, in number sense, it means not more than 43 minutes 11 seconds of downtime in 30days.
Q: Under what circumstances an outage is not included in the site availability ?
A: Our uptime guarantee does not include downtime that is out of UltraUnix’s control :
- Network issue
- Outage due to natural disaster
- Power outage
Q: What if it fails to achieve 99.9% uptime guarantee ?
A: Your account will be credited base on following credit structure.
|Less then 45mins||No Credit|
|45mins to 210mins||10% Credit|
|210mins to 435mins||15% Credit|
|435mins to 870mins||20% Credit|
|870mins to 1.5days||25% Credit|
|Greater then 1.5days||100% Credit|
Q: How do I request for service credit ?
A: You may file a request for service credit via our support portal with attention to sales/billing department.
- Less then 45minutes
- No Credit
- 45 minutes to 3 hours 30 minutes
- 10% Credit
- 3 hours 30 minutes to 7 hours 15 minutes
- 15% Credit
- 7 hours 15 minutes to 14 hours 30 minutes
- 20% Credit
- 14 hours 30 minutes to 1.5 days
- 25% Credit
- Greater then 1.5 days
- 100% Credit